Errors

unsupported_on_this_channel

Facebook and Instagram cannot carry that

A location pin, a contact card, a poll and a WhatsApp template have no equivalent in a Facebook or Instagram direct message. The message was refused rather than delivered as something else.

What to do

Send it as text, or send this conversation from a WhatsApp number instead. Text and files - images, video, audio and documents - work on all four rails.

The shape

{
  "error": {
    "type": "...",
    "code": "unsupported_on_this_channel",
    "message": "...",
    "docs": "https://docs.njiwa.upeo.ai/errors/unsupported_on_this_channel"
  }
}